Phone +234.811-111-1296 or visit www.charlesandgoldconsulting.com

Empower yourself to expand your role and opportunities. Achieve real and quantifiable returns by building a high level of interpersonal, planning and problem solving skills.

COMMUNICATION FUNDAMENTALS

Duration: 3 Days

Lagos Venue

106 Apapa Road beside
Zenith Bank Lagos.

Fee: N75, 000. VAT Incl.

4 - 5 participants: 5% discount
More than 6 ppl: 10% discount

Class Session

9:00am – 4:00pm daily.
(In plant training available upon request)
WEEKDAY CLASSES April Mon 18 - Wed 20


Share this course

Twitter Feeds

Course Overview:

Effective communication is more than what you say. Make your message more impactful, and get the results you want in work and life. In this course we will walks you through strong and clear communication strategies that will help you improve your listening, your message, your delivery, and your effectiveness. These strategies work across departments, teams, and cultures and help you get through communication blockers. The no 1 skill in selling is communication skill.

Course Content:

1. Increasing the Positive Impact of Your Communication

  • Managing the intent-impact gap
  • Determining the three elements of a strong purpose
  • Setting your public objective
  • Designing the content of your message
  • Making your message more memorable
  • Increasing your persuasiveness
  • Improving vocal delivery
  • Adjusting your body language
  • Developing executive presence

2. Adapting to Your Audience:

  • Incorporating their perspective into yours
  • Communicating across hierarchical levels
  • Adjusting to organizational culture
  • Being politically savvy

3. Listening to Understand and Build Trust

  • Becoming a better listener
  • Listen like a partner, not a critic
  • Listen to what's said, unsaid, and how it's said
  • Using five questions to increase understanding
  • Increasing empathy and trust
  • Building rapport
  • Building relationships
  • Building trust

4. Managing Common Communication Challenges

  • Overcoming anxiety and projecting confidence
  • Recovering from mistakes
  • Responding to being caught off guard, insulted, or attacked
  • Getting the feedback you need
  • How to give great feedback
  • Conclusion
  • Group presentation and role plays

Our Training Courses